Support

FAQ

All you need to know about DUOLAB treatments, formulas and rituals. Can't find an answer? Our team in Geneva is here to help.

  • At DUOLAB, each active ingredient is protected until the last minute, so it is delivered at 100% of its efficacy.

    We have therefore decided to offer 2 concentrations of retinol depending on your tolerance and needs.

    If you are new to retinol, we recommend starting with our Retinol beauty shot. The 0.1% concentration is active enough to produce results, and progressive enough to respect your skin's tolerance.

    Then, once your skin has become accustomed, you can use our Retinol+ beauty shot, which offers the highest concentration, 0.3%.

  • "Neuro-modulating" peptide, a gentle alternative to "botox" effects.

    Biomimetic peptide, meaning it mimics the natural mechanisms of the cutaneous nervous system.

    How does it work?

    It reduces micro-contractions of facial muscles, which are responsible in the long
    term for expression lines (forehead, crow's feet, frown lines).

    The longer the muscles remain contracted, the deeper the folds become. Peptides soothe this excessive muscle contraction, reducing the tension that causes wrinkles to deepen.

  • One of the biological signs of skin aging is the loss of skin hydration.

    Hyaluronic acid, present in the dermis and epidermis, captures water molecules to act as a reservoir. However, its concentration gradually decreases in the epidermis as we age.

    In Duolab formulas, we use two types of hyaluronic acid to both stimulate collagen production and prevent water loss. This provides an immediate and lasting plumping effect.

  • Astaxanthin comes from the microalgae Haematococcus pluvialis, a slightly orange algae native to arid regions of the globe.

    This algae naturally produces astaxanthin to protect itself from oxidative stress when conditions become difficult: intense sun, lack of water. It's a powerful protective mechanism that we use for your skin.

    Among antioxidants, it is called the "Red Diamond"—Red for its color, Diamond for its exceptional power and relative rarity. It also gives its color to the feathers of flamingos and shrimp, who eat this beneficial algae.

    Its benefits:

    • Acts against oxidative stress
    • Photoprotection (UV shield)
    • Neutralization of free radicals
  • Retinol is an active ingredient derived from vitamin A.

    Dermatologists praise it for its versatility and visible results. Unlike many trendy ingredients, retinol has been the subject of decades of clinical studies.

    Introduced in cosmetics in the 1970s for acne, it quickly became a benchmark for combating signs of skin aging.

    Its benefits:

    • Stimulates cell renewal
    • Promotes collagen and elastin production
    • Improves skin texture
    • Reduces hyperpigmentation
    • Tightens pores
    • Restores radiance

    Initially, some imperfections may appear: this is a sign that cell renewal is accelerating. This is not a negative side effect, but an adaptation phase.

    A few precautions: Retinol can be irritating, especially at first, so it should be introduced gradually (2 to 3 times a week), and always at night as it is photosensitive. Daily use of sunscreen is essential, as the skin becomes more sensitive to UV rays.

  • All Duolab formulas adhere to a strict charter: no fragrance, no silicone, no controversial ingredients, and a maximum of naturally-derived products.

    97% naturally-derived products in our 4 main skincare items.

    Yuka Score: 86%

  • All our treatments are created and produced in Switzerland. We control every step from formulation to the production of our capsules, which allows us to guarantee traceability.

  • The single-dose format is at the heart of our proprietary technology; it is the only way to effectively protect active ingredients from degradation or oxidation.

    Each capsule hermetically seals the active ingredients to guarantee zero exposure to light and no contact with air. This means that with each application, the active ingredients are 100% effective.

    In a classic jar, oxidation begins as soon as it is opened. A retinol in a jar loses up to 80% of its concentration in six months at 25°C (PubMed data). In a Duolab dose, each active ingredient retains 100% of its potential until application. This explains the visible and immediate performance of our skincare products.

    This format also allows Duolab skincare products to be stored for up to 3 years unopened without any loss of efficacy, whereas a classic jar can be stored for 6 to 12 months maximum after opening.

  • At Duolab, each active ingredient is stored in the most suitable environment to fully preserve its stability and effectiveness. That's why our system relies on two distinct capsules: one contains an aqueous phase, the other an oil phase.

    Mixed and emulsified only at the time of application, they release the full power of the active ingredients for optimal effectiveness.

  • The Minilab is a machine that produces a cosmetic emulsion in one minute, just before application. This freshly prepared emulsion promotes optimal absorption of active ingredients by the skin. The Minilab is therefore an essential step in ensuring the high quality of Duolab skincare products.

  • Duolab treatments have been developed to offer optimal performance. They complement and enhance your usual skincare routine, without replacing it.

    Specifically:

    The Peptide is the ideal beauty shot before an event, thanks to its rapid firming effect. As early as 2 hours after application, skin appears smoother, more supple, and the complexion brighter.

    The Retinol and Retinol+ treatments consist of 10 applications to be used over a 28-day period, applied every three evenings. Thanks to our pure retinol preservation technology, each treatment delivers a highly effective dose of active ingredients without requiring daily use.

    The Eye Contour is the beauty shot to brighten your gaze whenever you need it.

  • Retinol+, visible results after 28 days:

    • -9.6% wrinkle and fine line visibility
    • +25% firmness
    • +21% density
    • +34% radiance
    • +37% hydration

    *Self-scoring, 24 women aged 40 to 70


    Retinol*: Ideal for familiarizing skin with retinol.

    • 76% observed reduced expression lines
    • 76% firmer skin
    • 77% more toned skin

    *Usage test, 22 women aged 45 to 75


    Peptide*: Proven results after 2 hours

    • 86% observed smoother skin
    • 81% brighter complexion
    • 77% more toned skin

    *Self-assessment, 22 women, 45–75 years old

  • Up to 3 years, as long as the dose remains sealed. Duolab doses perfectly preserve active ingredients. You can therefore keep them without fear of loss of effectiveness. Once the dose is opened, we recommend using the contents within one hour.

  • The Duolab range works equally well on its own or combined with your usual routine.

    However, we advise you to avoid mixing several powerful active ingredients (e.g. retinol + exfoliating acids), or overloading your routine by using a retinol cream in addition to the Duolab retinol dose.

  • Conceived as a sensory experience, Home of DUOLAB is a place dedicated to discovering a new generation of skincare: fast, technological, and highly effective.

    Each experience there demonstrates a strong conviction: technology can enhance beauty by optimizing both time and results.

    To bring this vision to life, Home of DUOLAB partners with two international leaders in their fields, to offer the best of technology applied to skincare and well-being.

    This venue was designed for a demanding clientele with an intense lifestyle, who wish to continue taking care of themselves without compromising on efficacy or the quality of the experience.

  • Home of Duolab is located in Geneva's old town, at 1 Rue Etienne-Dumont 1204.

  • The EVE M skin diagnosis is a skin analysis technology that uses artificial intelligence and high-precision imaging to assess the condition of the skin. In a few seconds, it measures various parameters such as hydration, wrinkles, pores, pigmentation spots, texture, sensitivity, and sebum production. The results provide a detailed view of the skin's needs and personalized skincare recommendations.

  • The Lucibel·le Paris professional LED, designed to stimulate collagen production and amplify the effectiveness of cosmetic treatments.

    A specific feature of the Ove Mask and Lucibel·le Paris technology, energy mapping™ delivers a light intensity adapted to different areas of the face. This innovative technology allows for treatment of the entire face while optimizing the effects on areas most affected by signs of aging.

    Lucibel·le offers the power and fluence level (irradiance X duration) to generate visible results.

  • Stress and lack of sleep are critical factors, strongly influencing skin aging and skin quality. This is why Home of Duolab integrates the Brain Gym™: an exceptionally comfortable reclining chair, it allows you to deeply recharge your batteries thanks to vibro-acoustic technology:

    The equipment uses precise sound frequencies and synchronized vibrations to guide your brain towards soothing states of consciousness, without any conscious effort on your part. A moment of total relaxation, with positive effects on your skin.