FAQ
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Find answers to your questions about our devices, subscriptions, delivery, installation, and much more.
Duolab
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Are your formulas "clean"?
All Duolab formulas follow a strict charter: fragrance-free, silicone-free, free from controversial ingredients, and a maximum of naturally derived ingredients.
97% naturally derived ingredients in our 4 main skincare products.
Yuka score: 86% -
Where are Duolab skincare products developed and manufactured?
All our skincare products are created and manufactured in Switzerland. We control every step from formulation to capsule production, allowing us to guarantee full traceability.
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Why single-dose format rather than a traditional jar or tube?
The single-dose format is at the heart of our proprietary technology — it is the only way to effectively protect active ingredients from any degradation or oxidation.
Each capsule hermetically seals the active ingredients to guarantee zero light exposure and no contact with air. This means that with every application, the active ingredients are 100% effective.
In a traditional jar, oxidation begins as soon as it is opened. A retinol in a jar loses up to 80% of its concentration within six months at 25°C (PubMed data). In a Duolab dose, each active ingredient retains 100% of its potential until application. This is what explains the visible and immediate performance of our skincare products.
This format also allows Duolab products to be stored for up to 3 years unopened without any loss of efficacy, while a traditional jar can be kept for 6 to 12 months maximum after opening. -
How long can I keep my Duolab skincare products after purchase?
Up to 3 years, as long as the dose remains sealed. Duolab doses perfectly preserve the active ingredients. You can keep them without any concern about loss of efficacy. Once the dose is opened, we recommend using the contents within the following hour.
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Can I combine Duolab with other brands?
The Duolab range works just as well on its own as combined with your usual routine.
However, we advise against mixing several powerful active ingredients (retinol + exfoliating acids, for example), or overloading your routine by using a retinol cream on top of the Duolab Retinol dose.
Minilab device
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Why add the Minilab to my skincare routine?
The Minilab is a device that creates a cosmetic emulsion on the spot, just before application.
This freshly prepared emulsion promotes optimal absorption of active ingredients by the skin.
The Minilab is therefore an essential step to ensure the high quality of Duolab skincare. -
How does Minilab maintenance and repair work?
In the event of a technical malfunction of the Minilab, it must be returned to DuoLab for analysis and repair. A replacement Minilab will be made available to you as soon as possible to ensure the continuity of your DuoLab experience.
In the event of damage resulting from misuse, an accident, or deterioration unrelated to a technical defect, repair or replacement costs may be charged to the customer.
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Why 2 capsules to make a Duolab skincare product?
At Duolab, each active ingredient is stored in its most suitable environment to fully preserve its stability and efficacy. This is why our system relies on two separate capsules: one contains an aqueous phase, the other an oil phase.
Mixed and emulsified only at the time of application, they release the full power of the active ingredients for optimal efficacy.
Our Products
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Why offer 2 retinol concentrations?
At DUOLAB, each active ingredient is protected until the very last moment, so it is delivered at 100% of its efficacy.
We have therefore decided to offer 2 retinol concentrations based on your tolerance and needs.
If you are new to retinol, we recommend starting with our beauty shot, Retinol. The 0.1% concentration is active enough to produce results, yet gradual enough to respect your skin's tolerance.
Then, once your skin has adjusted, you can switch to our beauty shot, Retinol+, which offers the highest concentration at 0.3%. -
What is the "botox-like" peptide used?
"Neuro-modulator" peptide, a gentle alternative to "botox" effects.
Biomimetic peptide, meaning it mimics the natural mechanisms of the skin's nervous system.
How does it work?
It reduces micro-contractions of the facial muscles, which are responsible over time for expression lines (forehead, crow's feet, frown lines).
The more the muscles remain contracted, the deeper the folds become. The peptides soothe this excessive muscle contraction, reducing the tension that causes wrinkles to deepen. -
What is Hyaluronic Acid used for?
One of the biological signs of skin ageing is the loss of skin hydration.
Hyaluronic acid, present in both the dermis and epidermis, captures water molecules to serve as a reservoir. However, its concentration gradually decreases in the epidermis as we age.
In Duolab formulas, we use two types of hyaluronic acid to act on both stimulating collagen production and preventing water loss. This delivers an immediate and long-lasting plumping effect. -
What is Astaxanthin?
Astaxanthin comes from the microalga Haematococcus pluvialis, a slightly orange-coloured alga native to arid regions of the world.
This alga naturally produces astaxanthin to protect itself from oxidative stress when conditions become harsh: intense sunlight, lack of water. It is a powerful protection mechanism that we harness for your skin.
Among antioxidants, it is known as the "Red Diamond" — Red for its colour, Diamond for its exceptional potency and relative rarity. It is also what gives flamingos their pink feathers and shrimp their colour, as they feed on this beneficial alga.
Its benefits:- Acts against oxidative stress
- Photo-protection (UV shield)
- Neutralisation of free radicals
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What is Retinol?
Retinol is an active ingredient derived from vitamin A.
Dermatologists champion it for its versatility and visible results. Unlike many trendy ingredients, retinol has been the subject of decades of clinical studies.
Introduced in cosmetics in the 1970s for acne, it quickly established itself as a benchmark for combating the signs of skin ageing.
Its benefits:- Stimulates cell renewal
- Promotes collagen and elastin production
- Improves skin texture
- Reduces pigmentation spots
- Tightens pores
- Restores radiance
At first, some blemishes may appear: this is a sign that cell renewal is accelerating. This is not a negative side effect, but an adaptation phase.
A few precautions: Retinol can be irritating, especially at the beginning, so it should be introduced gradually (2 to 3 times per week), and always in the evening as it is photosensitive. Daily sun protection is essential, as the skin becomes more sensitive to UV rays. -
Should I use my Duolab skincare products every day?
Duolab skincare products have been developed to deliver optimal performance. They complement and enhance your usual skincare routine, without replacing it.
In practice:
The Peptide is the ideal beauty shot before an event, thanks to its rapid tightening effect. Within 2 hours of application, the skin appears smoother, more supple, and the complexion more radiant.
The Retinol and Retinol+ courses consist of 10 treatments to be used over a 28-day period, with one application every three evenings. Thanks to our pure retinol preservation technology, each treatment delivers a highly effective dose of active ingredients, without requiring daily use.
The Eye Contour is the beauty shot to brighten your eyes whenever you need it. -
What results can I expect with Duolab skincare products and how soon?
Retinol+, visible results after 28 days:
- -9.6% visibility of wrinkles and fine lines
- +25% firmness
- +21% density
- +34% radiance
- +37% hydration
Self-scoring, 24 women aged 40 to 70
Retinol: Ideal for familiarising the skin with retinol.- 76% noticed reduced expression lines
- 76% firmer skin
- 77% more toned skin
*Usage test, 22 women aged 45 to 75
Peptide*: Proven results after 2 hours
- 86% noticed smoother skin
- 81% a more radiant complexion
- 77% more toned skin
*Self-assessment, 22 women, aged 45–75
Home of Duolab
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What is Home of Duolab?
Designed as a sensory experience, Home of DUOLAB is a space dedicated to discovering a new generation of skincare: fast, technology-driven, and high-performing.
Each experience demonstrates a strong conviction: technology can enhance beauty by optimising both time and results.
To bring this vision to life, Home of DUOLAB partners with two international leaders in their respective fields, to offer the best of technology applied to skincare and well-being.
This space was created for a discerning clientele with an intense pace of life, who wish to continue taking care of themselves without compromising on efficacy or the quality of the experience. -
Where is Home of Duolab located?
Home of Duolab is located in the old town of Geneva, at 1 Rue Etienne-Dumont, 1204.
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Can I get a skin diagnosis on site?
The EVE M skin diagnosis is a skin analysis technology that uses artificial intelligence and high-precision imaging to assess the condition of the skin. In just a few seconds, it measures various parameters such as hydration, wrinkles, pores, pigmentation spots, texture, sensitivity, and sebum production. The results provide a detailed overview of the skin's needs and personalised skincare recommendations.
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Why did you choose the Ove Pro LED mask by Lucibel·le?
The Lucibel·le Paris professional LED, designed to stimulate collagen production and amplify the efficacy of cosmetic treatments.
A unique feature of the Ove mask and Lucibel·le Paris technology, the energy mapping™ delivers light intensity tailored to the different areas of the face. This innovative technology allows the entire face to be treated while optimising the effects on the areas most affected by signs of ageing.
Lucibel·le offers the level of power and fluence (irradiance × duration) needed to generate visible results. -
What is Brain Gym and why is it at Home of Duolab?
Stress and lack of sleep are critical factors that strongly influence skin ageing and skin quality. That is why Home of Duolab incorporates the Brain Gym™: a reclining chair of unparalleled comfort, it allows you to deeply recharge through vibro-acoustic technology.
The equipment uses precise sound frequencies and synchronised vibrations to guide your brain towards soothing states of consciousness, without any conscious effort on your part. A moment of total relaxation, with positive effects on your skin.